职位描述:
在学术技术和客户支持服务人员的监督下, 服务台工作人员将为学生提供帮助, 教职员工(当面, 通过电话, and via email) with questions and 问题 related to the use of 博彩平台推荐 computing resources. The 工作人员 will troubleshoot software and network connectivity 问题 for students, 教职员工, and log tickets for all help calls as well as schedule appointments as needed; perform regularly scheduled walk-throughs of the Goddard Library Computing Areas and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and 维护 of designated computing areas in the Goddard Library; keep supervisors informed of all issues, 问题, 维修集群设备. 完成分配的其他任务.
资格证书/要求:
Excellent customer service skills; working knowledge of Windows and/or Mac Operating 系统 hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, 电子邮件, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self-motivated; Good time management skills and attention to details.
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